Statistics Database
- 95% of service professionals trust AI for simple requests — Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations (Salesforce, 2026)
- 72% of service operations professionals identify data readiness as a major blocker to AI adoption — Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations (Salesforce, 2026)
- 77% of service teams utilize AI agents for both customer-facing and internal operations — Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations (Salesforce, 2026)
- 80% of consumers prefer a live customer service representative for sensitive issues. — Cyara: AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise (Cyara, 2026)
- 100% of respondents born in 1945 or earlier opted for a human agent for sensitive inquiries. — Cyara: AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise (Cyara, 2026)
- 40% of consumers cited 24/7 availability as a reason for choosing a chatbot. — Cyara: AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise (Cyara, 2026)
- 30% of consumers have turned to chatbots to avoid embarrassment in CX interactions. — Cyara: AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise (Cyara, 2026)
- 56% of consumers reported a decrease in trust in a company if its AI chatbot provided an incorrect response. — Cyara: AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise (Cyara, 2026)
- 47% of shoppers want AI to help them find the best prices for an item — Radial: Strategic Adoption of Agentic AI in Commerce: Priorities for CX Leaders (Radial, 2026)
- 32% of shoppers cite product quality as the top reason to buy from a brand — Radial: Strategic Adoption of Agentic AI in Commerce: Priorities for CX Leaders (Radial, 2026)
- 34% of shoppers would only allow an AI agent to take approved actions — Radial: Strategic Adoption of Agentic AI in Commerce: Priorities for CX Leaders (Radial, 2026)
- 42% of shoppers desire the option to speak with a human if needed — Radial: Strategic Adoption of Agentic AI in Commerce: Priorities for CX Leaders (Radial, 2026)