100% of respondents born in 1945 or earlier opted for a human agent for sensitive inquiries.
Source: Cyara: AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise — Cyara (2026)
Cite as: Cyara. (2026). Cyara: AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise. Retrieved from https://research.agilebrandguide.com/research/cyara-ai-judgment-and-trust-crafting-a-hybrid-cx-strategy-for-the-enterprise