77% of service teams utilize AI agents for both customer-facing and internal operations
Source: Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations — Salesforce (2026)
Cite as: Salesforce. (2026). Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations. Retrieved from https://research.agilebrandguide.com/research/salesforce-agentic-ai-reaches-tipping-point-elevating-customer-satisfaction-and-reshaping-service-operations