34% of shoppers would only allow an AI agent to take approved actions
Source: Radial: Strategic Adoption of Agentic AI in Commerce: Priorities for CX Leaders — Radial (2026)
Cite as: Radial. (2026). Radial: Strategic Adoption of Agentic AI in Commerce: Priorities for CX Leaders. Retrieved from https://research.agilebrandguide.com/research/radial-strategic-adoption-of-agentic-ai-in-commerce-priorities-for-cx-leaders