Statistics Database
- 52% of employees report using AI at work with high frequency — Qualtrics: Beyond HR: How Smart AI Governance and Strategic Investment in Frontline Employees Drive Measurable Business Value (Qualtrics, 2026)
- 37% of employees under high productivity pressure reported self-sourcing AI tools — Qualtrics: Beyond HR: How Smart AI Governance and Strategic Investment in Frontline Employees Drive Measurable Business Value (Qualtrics, 2026)
- 87% of employees reported higher engagement when organizations increased employee listening frequency — Qualtrics: Beyond HR: How Smart AI Governance and Strategic Investment in Frontline Employees Drive Measurable Business Value (Qualtrics, 2026)
- 93% of customers consider it extremely or very important for customer service to provide an easy path to a human agent when automated help proves insufficient. — LiveOps: Closing the CX Resolution Gap: Why AI-Powered Speed Needs Human-Centric Outcomes (LiveOps, 2026)
- 86% of customers state that knowing they can easily switch from automated support to a person increases their confidence in a brand. — LiveOps: Closing the CX Resolution Gap: Why AI-Powered Speed Needs Human-Centric Outcomes (LiveOps, 2026)
- 28% of customers identified getting a quick first response only to need to contact support again as their biggest frustration. — LiveOps: Closing the CX Resolution Gap: Why AI-Powered Speed Needs Human-Centric Outcomes (LiveOps, 2026)
- 35% of Americans report a loss of trust after a failed automated interaction, even if a human eventually resolves the issue. — LiveOps: Closing the CX Resolution Gap: Why AI-Powered Speed Needs Human-Centric Outcomes (LiveOps, 2026)
- 51% of customers find automation makes service harder when the issue is complex. — LiveOps: Closing the CX Resolution Gap: Why AI-Powered Speed Needs Human-Centric Outcomes (LiveOps, 2026)
- 50% of Gen Z bought resale online in the past year — The Post-Purchase Imperative: Building Trust and Loyalty with Gen Z (Seel, 2026)
- 57% of all shoppers have stopped buying from a brand due to a poor return or refund experience — The Post-Purchase Imperative: Building Trust and Loyalty with Gen Z (Seel, 2026)
- 87% of all shoppers expect an issue to be resolved within 2-3 days — The Post-Purchase Imperative: Building Trust and Loyalty with Gen Z (Seel, 2026)
- 61% of younger shoppers decided not to purchase due to a brand’s return policy — The Post-Purchase Imperative: Building Trust and Loyalty with Gen Z (Seel, 2026)