51% of customers find automation makes service harder when the issue is complex.
Source: LiveOps: Closing the CX Resolution Gap: Why AI-Powered Speed Needs Human-Centric Outcomes — LiveOps (2026)
Cite as: LiveOps. (2026). LiveOps: Closing the CX Resolution Gap: Why AI-Powered Speed Needs Human-Centric Outcomes. Retrieved from https://research.agilebrandguide.com/research/liveops-closing-the-cx-resolution-gap-why-ai-powered-speed-needs-human-centric-outcomes