Tine Van Calster
Product Owner, Segment of One at Telenet
Expert insights
- Check & Smile is an application in our app only for our existing customers; we do proactive checks for our customers that make them happy.
- We recommend sending a technician or suggesting a downgrade.
- We built these Rolls-Royce capabilities before marketing even had a driver's license.
- It's always on, it's hyper-personalized, and it is omnichannel; it's grounded in extremely data-driven and AI-driven decisions.
- Fifty percent of our customers feel more valued because we now offer this service.
- More than 60 percent [of non-customers] said 'I would consider Telenet as my provider'.
- If you just say it complements, then the real team sees it's not a competition.