Don Schuerman
CTO and Head of Marketing at Pega
Expert insights
- I think more than asking what the latest model version brings, the real unlock for AI value is redesigning processes and operating models, not just getting the newest model.
- Now her impact has gone from the couple of documents and web pages she saw each month to almost every piece of copy the company might generate, and that’s empowering if you trea...
- At runtime, the AI they use is far more watchmaker-like; it is always explainable, and those models can be continuously evolved in self-learning, whereas retraining an LLM is re...
- This world doesn’t work in hubs anymore; it’s increasingly federated. It’s less about a single orchestration hub—if I have Multi-Channel Process on my agents, I can reuse the kn...
- So what we want to do is I want to use the reasoning power to design the right processes and design the right predictive models to then deploy those at runtime where I operate w...
- …now all of a sudden my role becomes a, I’m able to empower and scale what I personally can impact in significant ways. And I think getting people to understand that, you know, ...