Aytekin Tank
Founder & CEO at JotForm
Expert insights
- Forms are boring.
- Only a number of users were actually really using it for forms. We thought maybe we need to pivot this as a customer service product.
- The AI agent would actually use the API tool to make a connection and query that email address. In the past, our support team would do that manually.
- Many of the things our support team knows are not actually visible in the user guides.
- Our support people, instead of answering the same questions like 'I forgot my password' or 'I didn't receive my form submission,' are able to spend more time on difficult questi...
- There's a reason we didn't call our product a chatbot: the AI is not just giving answers; it should use tools and make decisions. That's why we called it JotForm AI Agents.
- Wherever I lookâmarketing, growth, developmentâpeople are using AI and are much more productive; instead of wasting time on manual, boring tasks they give those to AI and spend ...