Statistics Database
- 24% of consumers report achieving full resolution from an AI agent without human intervention — Ada: Elevating Agentic CX: Moving Beyond AI Promise to Measurable Business Impact (Ada, 2026)
- 55% of businesses lack clear visibility into their AI agents’ performance — Ada: Elevating Agentic CX: Moving Beyond AI Promise to Measurable Business Impact (Ada, 2026)
- 74% of consumers expect to know they are interacting with AI at the outset — Ada: Elevating Agentic CX: Moving Beyond AI Promise to Measurable Business Impact (Ada, 2026)
- 41% of businesses mandate that AI agents attempt resolution first — Ada: Elevating Agentic CX: Moving Beyond AI Promise to Measurable Business Impact (Ada, 2026)
- 42% of businesses cannot link AI interactions to downstream outcomes — Ada: Elevating Agentic CX: Moving Beyond AI Promise to Measurable Business Impact (Ada, 2026)
- 66% of CX practitioners believe customer experiences are improving, yet only 17% of consumers agree. — Medallia: Beyond Scores: Proving CX Value and Building Trust in 2026 (Medallia, 2026)
- 22% of consumers feel 'very loyal' to brands after their most recent transaction, a decrease of 3 percentage points year-over-year. — Medallia: Beyond Scores: Proving CX Value and Building Trust in 2026 (Medallia, 2026)
- 40% of consumers switched brands at least once in the past three months. — Medallia: Beyond Scores: Proving CX Value and Building Trust in 2026 (Medallia, 2026)
- 75% of CX practitioners agree that surveys alone are insufficient for a holistic understanding of CX. — Medallia: Beyond Scores: Proving CX Value and Building Trust in 2026 (Medallia, 2026)
- 81% of practitioners have clear, measurable goals for AI use in CX. — Medallia: Beyond Scores: Proving CX Value and Building Trust in 2026 (Medallia, 2026)
- Google Business Profile views declined by 13.2% year-over-year in 2025. — Adapting to the AI-Driven Local Search Landscape: Strategic Imperatives for Enterprise CX Leaders (Rio SEO, 2026)
- Direction requests increased by 6.4% year-over-year. — Adapting to the AI-Driven Local Search Landscape: Strategic Imperatives for Enterprise CX Leaders (Rio SEO, 2026)