Jason Wolf
President at Fullstory
Expert insights
- With no-code guides, you have the ability to take the moment, the literal customer’s interaction, understand what’s happening, whether it’s positive engagement, whether it’s a n...
- It doesn’t feel generic. It doesn’t feel like it’s for everyone. It feels very specific and unique. And I think as people have been engaging more and more with solutions these d...
- A lot of organizations have stated truths. But when you combine Fullstory with our guides and surveys you can start to work with observed truths because we can actually see ever...
- It really takes you down a path of not just the what I believe to be true, but to the true observational truth, which is backed by forensic detail that I think people are missin...
- We saw in one of our particular segments about 11% improvement in DDR [Dollar-Based Net Retention]. And we really believe that is based on the fact that we engaged with people a...
- It makes that user feel like, 'Oh, this is a company that understands my role. This is a company that understands my problem. This is a company trying to help me do my job faste...