David Funck
Chief Technology Officer at Avaya
Expert insights
- MCP stands for Model Context Protocol. What it does is a protocol that standardizes the way that large language models can interact with the real world.
- You can get a large language model to very accurately predict what the weather in Tallahassee might be based on history, but you can’t ask it what that weather is right now, unl...
- It gives context to the model. It gives the model the ability to reach out and ask a question about the real world or take action with the real world. And this is really critica...
- The great thing about agentic AI and large language model empowered by MCP is it can adapt to your particular needs.
- AI is perfectly suited to handling those kinds of routine things. And then if you can help a human agent with those routine things with the agentic AI, then it leaves time for t...
- The contact center is a great place to put AI out there and to really measure how well it performs because it is a constrained environment that already has very sophisticated me...
- An enterprise can create very much more focused large language models about a much more specific information domain, train those on that domain, and those are much more cost-eff...