David Funck — Chief Technology Officer, Avaya
Published:
It gives context to the model. It gives the model the ability to reach out and ask a question about the real world or take action with the real world. And this is really critical with agentic AI.
What does David Funck say on The Agile Brand with Greg Kihlström podcast?
David Funck, Chief Technology Officer, Avaya, says: An interview with David Funck, CTO of Avaya, on the limits of isolated AI applications and the need for shared context across systems. Funck explains Model Context Protocol (MCP) as a way to give LLMs real‑world agency, describes an agentic "tandem care" model that augments human agents, and recommends starting in contact centers to measure ROI while using focused, domain‑specific models for cost and performance advantages.
From: The Agile Brand with Greg Kihlström podcast
Cite as: David Funck. (2026). On The Agile Brand with Greg Kihlström podcast. Retrieved from https://research.agilebrandguide.com/insights/david-funck-it-gives-context-to-the-model-it-gives-the-model-the-abilit