Statistics Database
- 66% of consumers use two or more channels before completing a purchase. — Incisiv: Unified Commerce in 2026: The Imperative for Growth and AI-Driven Excellence in Specialty Retail (Incisiv, 2026)
- Retailers at higher unified commerce maturity levels demonstrate growth rates twice that of their 'Basic' peers. — Incisiv: Unified Commerce in 2026: The Imperative for Growth and AI-Driven Excellence in Specialty Retail (Incisiv, 2026)
- Progression from 'Basic' to 'Leading' status yields an incremental revenue growth of $17 million for every $1 billion in revenue. — Incisiv: Unified Commerce in 2026: The Imperative for Growth and AI-Driven Excellence in Specialty Retail (Incisiv, 2026)
- Leaders report up to 24% higher customer satisfaction and up to 13% lower churn rates. — Incisiv: Unified Commerce in 2026: The Imperative for Growth and AI-Driven Excellence in Specialty Retail (Incisiv, 2026)
- 28.2% of interaction steps achieved full success — Smarter Sorting: The “Product Truth” Imperative: Navigating AI Shopping Systems in Agentic Commerce (Smarter Sorting, 2026)
- 36.5% of interaction steps achieved partial success — Smarter Sorting: The “Product Truth” Imperative: Navigating AI Shopping Systems in Agentic Commerce (Smarter Sorting, 2026)
- 35.2% of interaction steps resulted in outright failure — Smarter Sorting: The “Product Truth” Imperative: Navigating AI Shopping Systems in Agentic Commerce (Smarter Sorting, 2026)
- Attribute completeness scored a mean of 0.83 out of 2 — Smarter Sorting: The “Product Truth” Imperative: Navigating AI Shopping Systems in Agentic Commerce (Smarter Sorting, 2026)
- Availability and Localization stage exhibited a 52.7% failure rate — Smarter Sorting: The “Product Truth” Imperative: Navigating AI Shopping Systems in Agentic Commerce (Smarter Sorting, 2026)
- 38% of consumers used generative AI for online shopping in 2024, increasing to 51% in 2025. — Stord: The AI-First Imperative: Reshaping E-Commerce for 2026 and Beyond (Stord, 2026)
- 20% of consumers are more likely to convert when a product is recommended by AI. — Stord: The AI-First Imperative: Reshaping E-Commerce for 2026 and Beyond (Stord, 2026)
- 88% of organizations used AI in at least one core function in 2025, up from 78% in 2024. — Stord: The AI-First Imperative: Reshaping E-Commerce for 2026 and Beyond (Stord, 2026)