Statistics Database
- 77% of Gen Z shoppers would be more likely to complete a purchase if optional protection were offered — The Post-Purchase Imperative: Building Trust and Loyalty with Gen Z (Seel, 2026)
- 68% of travelers prefer to book with a trusted travel company rather than directly through AI platforms. — Bridging the AI Trust Gap While Away From Home: Why Accountability Defines the Future of The Travel Customer Experience (Expedia Group, 2026)
- 66% explicitly state they do not trust AI to book on their behalf. — Bridging the AI Trust Gap While Away From Home: Why Accountability Defines the Future of The Travel Customer Experience (Expedia Group, 2026)
- 57% of travelers expressed concern over losing control when AI acts on their behalf. — Bridging the AI Trust Gap While Away From Home: Why Accountability Defines the Future of The Travel Customer Experience (Expedia Group, 2026)
- 57% cited data privacy as a major concern. — Bridging the AI Trust Gap While Away From Home: Why Accountability Defines the Future of The Travel Customer Experience (Expedia Group, 2026)
- 56% were worried about the misuse of their personal data. — Bridging the AI Trust Gap While Away From Home: Why Accountability Defines the Future of The Travel Customer Experience (Expedia Group, 2026)
- 61% of consumers want creative companies to be open about the AI they use — The High Cost of “Cheap Innovation”: Technological Solutionism, Algorithmic Enshittification, and Unrealistic Representation in Marketing (The Agile Brand Guide, 2026)
- 85% of desk workers experience a tech-related slowdown at least once per workday — Standley: The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX (Standley Systems, 2026)
- 29% of desk workers encounter tech friction three or more times daily — Standley: The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX (Standley Systems, 2026)
- 53% of desk workers feel frustrated by tech slowdowns — Standley: The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX (Standley Systems, 2026)
- 66% of organizations are deploying AI agents in customer service as of 2026 — Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations (Salesforce, 2026)
- 70% of organizations deploying AI agents observe measurable value within 60 days — Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations (Salesforce, 2026)