Sid Banerjee
Chief Strategy Officer at Medallia
Expert insights
- If I’m a store manager, I’m not going to look at a dashboard to figure out how I’m doing. I’m going to ask my CX assistant, what do I need to focus on today?
- You have to ask yourself, what are the scenarios of inputs and outcomes or requests and actions that you need to take?
- I think we’re going to move into a kind of a vibe model for a lot of business processes, including customer experience, right? Where increasingly we’re going to ask the AI to ei...