Sid Banerjee — Chief Strategy Officer, Medallia
Published:
I think we’re going to move into a kind of a vibe model for a lot of business processes, including customer experience, right? Where increasingly we’re going to ask the AI to either finish the things we start or fix the things we didn’t do right.
What does Sid Banerjee say on The Agile Brand with Greg Kihlström?
Sid Banerjee, Chief Strategy Officer, Medallia, says: An interview with Sid Banerjee, Chief Strategy Officer at Medallia, exploring how AI is reshaping customer experience (CX). Banerjee argues the industry is moving beyond static dashboards toward conversational CX assistants, where CX professionals become trainers of AI systems and humans and machines operate in a collaborative 'cyborg' model. The discussion covers implications for metrics, team reskilling, and the shift from reactive reporting to proactive, real-time action.
From: The Agile Brand with Greg Kihlström
Cite as: Sid Banerjee. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/sid-banerjee-i-think-were-going-to-move-into-a-kind-of-a-vibe-model-for