Peter van der Putten
Director of the AI Lab and Lead Scientist at Pega
Expert insights
- Generative AI is quite passive. You prompt it, it responds. But agentic AI has agency. It can act to achieve specific outcomes.
- You can’t just unleash a mob of agents and hope for the best.
- You can’t be creative in insurance if it means inconsistent decisions. You need tools that behave the same way every time.
- Agents are just another actor in the system. And they’re audited like any other actor.
- One agent might even act as a tool for another agent. You can create multi-agent systems with layered interactions, all governed and observable.
- It started with answering questions, and now it’s growing into more complex decision support.