Markus Engel
Global Head of Voice of the Customer at DHL Supply Chain
Expert insights
- For DHL Supply Chain, over the recent years, we see a growth in all of these aspects. We see that our employee satisfaction is increasing, and at the same time our NPS is steadi...
- When we started customer experience management, we moved to a tech provider. It’s now four years ago when we moved over to Medallia, because we just saw that with the capabiliti...