Markus Engel — Global Head of Voice of the Customer, DHL Supply Chain
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For DHL Supply Chain, over the recent years, we see a growth in all of these aspects. We see that our employee satisfaction is increasing, and at the same time our NPS is steadily growing.
What does Markus Engel say on The Agile Brand with Greg Kihlström?
Markus Engel, Global Head of Voice of the Customer, DHL Supply Chain, says: An interview with Markus Engel and Linzi Hindle of DHL Supply Chain about how the company ties customer experience (CX) to commercial outcomes. They discuss Strategy 2030 (2X30), the shift to cloud-based CX technology (Medallia), linking employee experience to NPS and financial results, and how global directives are adapted locally. The conversation emphasizes actionable feedback, data accessibility, cross-functional ownership, and sharing best practices to drive measurable operational and commercial improvements.
From: The Agile Brand with Greg Kihlström