Linzi Hindle
Director of Customer Experience, UK & Ireland at DHL Supply Chain
Expert insights
- It’s not just me as a central CX spokesperson saying 'You need to do this, it’s important.' It’s actually this is your insight, this is your information. How can we help, how ca...
- How do we move ourselves from being a commoditized business into something that’s really powerful for our customers and understands our customers’ business needs as well? For us...
- Prior to Medallia, I think we had a lot of information, we had a lot of data, but we weren’t necessarily actioning that as effectively as we could. The accessibility and the vis...
- We work really collaboratively with our other regions and the global team as well. We all have the same survey setup but we do bring all of that information together in what we ...