Linzi Hindle — Director of Customer Experience, UK & Ireland, DHL Supply Chain
Published:
Prior to Medallia, I think we had a lot of information, we had a lot of data, but we weren’t necessarily actioning that as effectively as we could. The accessibility and the visibility for our business stakeholders to see the feedback that’s coming through has really changed the way people are integrating and using the insights.
What does Linzi Hindle say on The Agile Brand with Greg Kihlström?
Linzi Hindle, Director of Customer Experience, UK & Ireland, DHL Supply Chain, says: An interview with Markus Engel and Linzi Hindle of DHL Supply Chain about how the company ties customer experience (CX) to commercial outcomes. They discuss Strategy 2030 (2X30), the shift to cloud-based CX technology (Medallia), linking employee experience to NPS and financial results, and how global directives are adapted locally. The conversation emphasizes actionable feedback, data accessibility, cross-functional ownership, and sharing best practices to drive measurable operational and commercial improvements.
From: The Agile Brand with Greg Kihlström