Kelly Soligon
VP of Consumer Digital Direct Sales at Microsoft
Expert insights
- I’ve been really proud of the progress we’ve made, we’ve moved from more of a… a experimentation sidecar, if you will, to having personalization embedded across our customer jou...
- We get over 4 million pieces of feedback from customers annually… we’re using AI to help us identify high quality feedback and then quickly take action on it to improve our cust...
- I would look at three different elements when you’re creating an agent. Really being first upfront about what your use case is. Clear intent. Give the agent some guardrails… Sec...
- I truly believe that shopping in the future is going to be agent driven or influenced to some extent… these AI agents… are great new traffic sources for us… for me, I’m really t...