Courtney Baker
Chief Marketing Officer at Knownwell
Expert insights
- What we provide is an objective view of the relationship. It’s not just a nicer spreadsheet; it’s a signal that says, Someone should act now.
- We’re using AI to help humans do what only humans can do—build trust and act on it. The machine flags the moment; the relationship owner delivers the empathy.
- Let’s deploy AI intentionally—avoiding the hype traps—and bend the growth‑to‑headcount curve without sacrificing the human spark that makes services valuable in the first place.