Standley: The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX
Standley Systems — 2026 — Customer Experience
The Standley Systems 2026 Office Technology Report reveals that everyday tech friction significantly hampers employee productivity and overall customer experience. With 85% of desk workers experiencing tech slowdowns daily, the cumulative time lost translates into substantial operational inefficiencies. The report highlights the emotional toll on employees, with over half feeling frustrated and stressed, thereby impacting job satisfaction and retention.
Key Statistics
- 85% of desk workers experience a tech-related slowdown at least once per workday
- 29% of desk workers encounter tech friction three or more times daily
- 53% of desk workers feel frustrated by tech slowdowns
Key Takeaways
- Organizations should implement metrics for tech friction that track time lost and employee sentiment regarding technology.
- Analyze support processes to identify friction points that prevent employees from seeking IT assistance.
- Proactively resolve common issues with basic tools to reduce the need for self-troubleshooting.
Cite as: Standley Systems. (2026). Standley: The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX. Retrieved from https://research.agilebrandguide.com/research/standley-the-pervasive-cost-of-everyday-tech-friction-impact-on-employee-productivity-and-cx