NMI: Future-Proofing Payments: What Consumers Demand for 2026
NMI — 2026 — Consumer Behavior
NMI's 2025 Payments Survey reveals significant shifts in consumer expectations regarding payment experiences, emphasizing the need for businesses to innovate in self-service options and payment flexibility. With a strong preference for self-checkout and diverse payment methods, particularly among younger demographics, companies must prioritize user experience and security to build trust. The findings also highlight the importance of loyalty programs that offer instant rewards and personalized experiences to enhance customer engagement and retention.
Key Statistics
- 55% of consumers desire more self-checkout options by 2025
- 81% of consumers find it important for retailers to offer diverse payment methods
- 71% of consumers desire increased security and fraud protection from payment technology
- 87% of consumers are more likely to shop with a retailer that offers instant rewards
- 44% of consumers anticipate using digital wallets more frequently in 2025
Key Takeaways
- Invest in robust unattended payment infrastructure to enhance reliability and user-friendliness.
- Develop intuitive user experience designs that minimize potential points of failure in self-service systems.
- Integrate diverse payment options beyond traditional methods to meet consumer preferences.
- Leverage AI for hyper-personalization in loyalty programs to drive customer engagement.
- Communicate security measures transparently to build consumer trust in payment technologies.
Cite as: NMI. (2026). NMI: Future-Proofing Payments: What Consumers Demand for 2026. Retrieved from https://research.agilebrandguide.com/research/nmi-future-proofing-payments-what-consumers-demand-for-2026