Beyond Arbitrage: Forging Strategic Partnerships with Next-Gen Global Capability Centers (GCCs)
Nasscom — 2026 — Digital Transformation
The research highlights the transformation of Global Capability Centers (GCCs) from cost-arbitrage entities to strategic hubs for innovation and digital acceleration. It emphasizes the need for GCCs to build integrated partnerships with technology service providers, focusing on co-creation and shared outcomes. The study reveals that while GCCs are expected to drive competitive business value, many struggle to translate AI initiatives into measurable impacts.
Key Statistics
- 80% of GCC leaders stress the importance of continuous alignment with global HQs for consistent value creation.
- 95% of GCC leaders indicate their companies fail to derive measurable impact from AI pilots.
- 20-30% IT cost savings were achieved through a joint venture between SLK and a US retirement services firm.
Key Takeaways
- GCCs should re-evaluate their mandates to align with enterprise-wide strategic goals beyond functional remits.
- Invest in capabilities that enable autonomous value creation, such as Generative AI and advanced analytics.
- Establish diverse partnership models that support the entire GCC lifecycle, enhancing speed, scale, and innovation.
Cite as: Nasscom. (2026). Beyond Arbitrage: Forging Strategic Partnerships with Next-Gen Global Capability Centers (GCCs). Retrieved from https://research.agilebrandguide.com/research/beyond-arbitrage-forging-strategic-partnerships-with-next-gen-global-capability-centers-gccs