Sushil Kumar — CEO, Cyara
Published:
Agentic models are living and breathing things
What does Sushil Kumar say on The Agile Brand with Greg Kihlström?
Sushil Kumar, CEO, Cyara, says: This episode features Sushil Kumar, CEO of Cyara, discussing how enterprise customer experience leaders should balance the promise of agentic AI with its risks. Kumar stresses planning for the inevitable 5–10% of failures, moving beyond binary testing to a multidimensional rubric that includes accuracy, latency, compliance and bias, and establishing continuous, closed-loop assurance to protect brand trust while realizing efficiency gains.
From: The Agile Brand with Greg Kihlström
Cite as: Sushil Kumar. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/sushil-kumar-agentic-models-are-living-and-breathing-things