Ruth Veloria — Chief Strategy and Customer Officer, University of Phoenix
Published:
We have a big data team that looks at everywhere people are clicking and other signals so we can see right away if students may be falling off, and we make it available for them to speak to our counselors who can diagnose problems, make suggestions, and keep students motivated.
What does Ruth Veloria say on The Agile Brand with Greg Kihlström?
Ruth Veloria, Chief Strategy and Customer Officer, University of Phoenix, says: This episode features Ruth Veloria, Chief Strategy and Customer Officer at University of Phoenix, discussing how higher education must be redesigned around the needs of working adult learners. Topics include re-architecting institutional operating models for flexibility and workplace relevance, blending data-driven personalization with human support, measuring skills and confidence rather than just graduation, and embedding AI skills across curricula to prepare learners for the modern workforce.
From: The Agile Brand with Greg Kihlström
Cite as: Ruth Veloria. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/ruth-veloria-we-have-a-big-data-team-that-looks-at-everywhere-people-are