Richard Rutkowski — enGen
Published:
A discharge event is a data event that comes from an EMR, letting you know that somebody was in the hospital. An agent can look at that, find it, determine the criticality of it, then update the authorization in one system, start a case for care and schedule it with a skilled case manager in another system, and send a nudge to the member via digital means. That's all orchestrated through this architecture.
What does Richard Rutkowski say on The Agile Brand with Greg Kihlström?
Richard Rutkowski, enGen, says: This interview with enGen's Richard Rutkowski explores how agentic AI moves beyond prediction and generation to autonomously execute multi-step processes, using healthcare as a blueprint for enterprise-scale orchestration. Rutkowski emphasizes that the driving imperative is operational scale amid clinician and regulatory pressure, and outlines the need for a unified architectural "chassis," incremental human-in-the-loop trust-building, and pragmatic deployment steps marketers can adapt to automate routine decisions safely.
From: The Agile Brand with Greg Kihlström