Nitin Mangtani — GM and EVP of Agentforce Commerce, Salesforce
Published:
This evolution from search to discovery isn’t just a new feature, but a fundamental change in how brands must engage with their customers to drive growth and loyalty.
What does Nitin Mangtani say on The Agile Brand with Greg Kihlström?
Nitin Mangtani, GM and EVP of Agentforce Commerce, Salesforce, says: Greg Kihlström interviews Nitin Mangtani, GM and EVP of Agentforce Commerce at Salesforce, about the transformation of on-site search into conversational, agentic commerce. The conversation covers how generative and agentic AI are shifting experiences from rigid keyword matching and 'zero results' pages to personalized, discovery-driven interactions that can reshape customer engagement, growth, and loyalty for brands.
From: The Agile Brand with Greg Kihlström
Cite as: Nitin Mangtani. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/nitin-mangtani-this-evolution-from-search-to-discovery-isnt-just-a-new-fea