Matt Healy — Pega
Published:
Everyone talks about how the expectations of consumers have shifted… The funny thing that maybe comes up less is like, those consumers also work somewhere… So when I come into work and then I log in to a terminal-based mainframe application, that’s just completely disconnected from my life outside of work. And having to make that shift… is just jarring.
What does Matt Healy say on The Agile Brand with Greg Kihlström?
Matt Healy, Pega, says: In this interview, Matt Healy of Pega explains how decades of technical debt and siloed legacy systems are blocking organizations from realizing AI-driven personalization and automation. Healy links trapped data and poor workplace software to lost productivity and talent attrition, and argues that AI now makes modernization faster and more economically feasible—turning long-deferred rip-and-replace projects into achievable initiatives that unlock business and employee value.
From: The Agile Brand with Greg Kihlström
Cite as: Matt Healy. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/matt-healy-everyone-talks-about-how-the-expectations-of-consumers-have