Manisha Powar — VP Head of Product Customer Experience Suite, Qualtrics
Published:
We’re swimming in so much data, but we are failing to make human connections at scale, that that data is actually supposed to enable for us.
What does Manisha Powar say on The Agile Brand with Greg Kihlström?
Manisha Powar, VP Head of Product Customer Experience Suite, Qualtrics, says: Manisha Powar, VP Head of Product Customer Experience Suite at Qualtrics, discusses how agentic AI can shift customer experience from reactive to proactive by unifying disparate signals, enabling real-time action, and freeing human agents for higher-value interactions. She highlights challenges such as data silos and signal overload, and recommends building a strong data foundation, governance, and small pilot projects to balance efficiency with empathy and scale truly helpful customer experiences.
From: The Agile Brand with Greg Kihlström
Cite as: Manisha Powar. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/manisha-powar-were-swimming-in-so-much-data-but-we-are-failing-to-make-h