Manisha Powar — VP Head of Product Customer Experience Suite, Qualtrics
Published:
The analogy I think of is the difference between yesterday’s chatbot and what we think now as agentic AI is that between a scripted call center operator and an expert problem solver.
What does Manisha Powar say on The Agile Brand with Greg Kihlström?
Manisha Powar, VP Head of Product Customer Experience Suite, Qualtrics, says: Manisha Powar, VP Head of Product Customer Experience Suite at Qualtrics, discusses how agentic AI can shift customer experience from reactive to proactive by unifying disparate signals, enabling real-time action, and freeing human agents for higher-value interactions. She highlights challenges such as data silos and signal overload, and recommends building a strong data foundation, governance, and small pilot projects to balance efficiency with empathy and scale truly helpful customer experiences.
From: The Agile Brand with Greg Kihlström
Cite as: Manisha Powar. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/manisha-powar-the-analogy-i-think-of-is-the-difference-between-yesterdays