Kevin Yang — Director of AI, Front
Published:
What we found is that on average, teams are spending three hours coordinating for every hour they’re actually spending solving customer problems. And… the teams that are afflicted with heavy coordination and taxes say that they spend most of their time finding the right person or system, managing handoffs, re-explaining context, and then closing loops between the teams rather than actually fixing the customer problem.
What does Kevin Yang say on The Agile Brand with Greg Kihlström?
Kevin Yang, Director of AI, Front, says: Kevin Yang, Director of AI at Front, explains the concept of the "coordination tax": the hidden internal cost of cross-team coordination that can outweigh individual productivity gains from AI. He argues that automation alone can worsen friction unless workflows are re-architected, responsibilities between humans and AI are clearly delineated, and governance is established to manage multi-agent behaviors and trust.
From: The Agile Brand with Greg Kihlström
Cite as: Kevin Yang. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/kevin-yang-what-we-found-is-that-on-average-teams-are-spending-three-h