Kevin Yang — Director of AI, Front
Published:
What companies should be doing is saying, ‘All right, here are the research and analysis tasks that AI is just excellent at… And then over here we have another bucket that is empathy and context and especially relationships, that at this point, AI is not quite able to grok.’ …By kind of restructuring the workflows, they’re actually going to be able to reap the rewards and the gains of what AI is capable of without being frustrated that AI is not good at the relationship stuff.
What does Kevin Yang say on The Agile Brand with Greg Kihlström?
Kevin Yang, Director of AI, Front, says: Kevin Yang, Director of AI at Front, explains the concept of the "coordination tax": the hidden internal cost of cross-team coordination that can outweigh individual productivity gains from AI. He argues that automation alone can worsen friction unless workflows are re-architected, responsibilities between humans and AI are clearly delineated, and governance is established to manage multi-agent behaviors and trust.
From: The Agile Brand with Greg Kihlström
Cite as: Kevin Yang. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/kevin-yang-what-companies-should-be-doing-is-saying-all-right-here-a