Kevin Yang — Director of AI, Front
Published:
Just having multiple humans involved in a workflow creates coordination challenges, and this can get much worse when you introduce one or more AI agents into the mix, because they can propagate mistakes system-wide, instantaneously. There are two big governance gaps between a prototype of an AI agent and one that’s production ready, and it’s two types of trust: trust that the AI agent’s behaving as expected… and trust that it’s providing high-quality interactions.
What does Kevin Yang say on The Agile Brand with Greg Kihlström?
Kevin Yang, Director of AI, Front, says: Kevin Yang, Director of AI at Front, explains the concept of the "coordination tax": the hidden internal cost of cross-team coordination that can outweigh individual productivity gains from AI. He argues that automation alone can worsen friction unless workflows are re-architected, responsibilities between humans and AI are clearly delineated, and governance is established to manage multi-agent behaviors and trust.
From: The Agile Brand with Greg Kihlström
Cite as: Kevin Yang. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/kevin-yang-just-having-multiple-humans-involved-in-a-workflow-creates-c