Kevin Yang — Director of AI, Front
Published:
AI first organizations, the ones with the most adoption of AI, do simultaneously report the highest satisfaction with their technology, but also, reporting more coordination issues as a result. The takeaway isn’t that, hey, AI doesn’t work, it’s that automation alone doesn’t solve coordination. AI actually performs best when it’s embedded in the workflows with access to full customer context, the right systems, and clear ownership across teams.
What does Kevin Yang say on The Agile Brand with Greg Kihlström?
Kevin Yang, Director of AI, Front, says: Kevin Yang, Director of AI at Front, explains the concept of the "coordination tax": the hidden internal cost of cross-team coordination that can outweigh individual productivity gains from AI. He argues that automation alone can worsen friction unless workflows are re-architected, responsibilities between humans and AI are clearly delineated, and governance is established to manage multi-agent behaviors and trust.
From: The Agile Brand with Greg Kihlström
Cite as: Kevin Yang. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/kevin-yang-ai-first-organizations-the-ones-with-the-most-adoption-of-a