Anna Convery — Chief Marketing Officer, Verint
Published:
There are some things where people feel much more comfortable, especially when it breaks, to go to a human being. It’s about having the technology correctly balanced to the right interactions.
What does Anna Convery say on The Agile Brand with Greg Kihlström?
Anna Convery, Chief Marketing Officer, Verint, says: Greg Kihlström interviews Anna Convery, Chief Marketing Officer at Verint, about findings from Verint’s 2025 State of Customer Experience report. The conversation covers rising, cross-industry customer expectations, the declining tolerance for poor interactions, the tradeoff between speed and empathy, the need for balanced AI with seamless human handoffs, persistent omnichannel experiences, and the metrics and investments marketing and CX leaders must prioritize to retain and grow customers.
From: The Agile Brand with Greg Kihlström
Cite as: Anna Convery. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/anna-convery-there-are-some-things-where-people-feel-much-more-comfortabl