Anna Convery — Chief Marketing Officer, Verint
Published:
It used to be… your experience with your bank was compared to other banks… That’s not the case anymore. We now compare all sorts of interactions with each other.
What does Anna Convery say on The Agile Brand with Greg Kihlström?
Anna Convery, Chief Marketing Officer, Verint, says: Greg Kihlström interviews Anna Convery, Chief Marketing Officer at Verint, about findings from Verint’s 2025 State of Customer Experience report. The conversation covers rising, cross-industry customer expectations, the declining tolerance for poor interactions, the tradeoff between speed and empathy, the need for balanced AI with seamless human handoffs, persistent omnichannel experiences, and the metrics and investments marketing and CX leaders must prioritize to retain and grow customers.
From: The Agile Brand with Greg Kihlström
Cite as: Anna Convery. (2026). On The Agile Brand with Greg Kihlström. Retrieved from https://research.agilebrandguide.com/insights/anna-convery-it-used-to-be-your-experience-with-your-bank-was-compared-t