Michelle Cooper
Chief Marketing Officer at NiCE
Expert insights
- A lot of companies are kind of approaching this AI era from a technology, right, from a tool perspective. Where you really need to start is in thinking through what are the cust...
- It’s not about just automation for automation’s sake, but it is really focused on how and when you’re able to deliver a better customer outcome. And a lot of times, yes, there’s...
- Often times we see the biggest challenges is just trying to take AI and automate their existing business processes, right? and almost treating it as a technology project versus ...