Lou Carbone
Chief Experience Officer
Expert insights
- It is so huge. It’s moving out of the industrial age and understanding that in the industrial age we created silos, we created the idea that we control the brand… and it’s reall...
- The worst thing that could’ve happened was putting an S on there. It’s an S word. It’s score. Who gives a damn about a score?
- An example that I use is a barbershop that I love, that gave me a horrible haircut the first time I went there. But I go back there again and again and again. It’s called Truffi...
- AI is a science also in terms of prompts, and it isn’t an add-on. It needs to be central to an operating system that is human, which is the ability to engineer experiences.