Kevin Lee
CTO at NiCE
Expert insights
- What we’re seeing a lot of is organizations will pick the proverbial low-hanging fruit. Turns out the low-hanging fruit doesn’t always yield high ROI; the juice is not worth the...
- You cannot have that black box when you ask 10 questions and you get 12 different answers. A single hallucination is unacceptable for highly regulated organizations, and that’s ...
- The moment you say, 'Okay, pilot to production,' I’m getting 8%, 10% maybe of volume inside of chat. Enterprise-scale voice — to be able to now turn on that same experience insi...