John Durocher
Chief Customer Officer at Calix
Expert insights
- I encourage people to experiment — think about what business problems we want to solve and experiment — but we've actually put governance around it because you can experiment, a...
- We're building agents that will do network anomaly detection, constantly looking ahead for anomalies, detecting them and getting an engineer to act before a customer even knows ...
- Make sure employees have the same data that the customers have; if policy is so restrictive that the employee can't do the right thing for that customer, empower them and give t...
- Practice transparency and be willing to share when you're having a problem — telling customers what they know they'll appreciate: 'I have a plan. This is what we're doing' — and...