Jennifer Jones
Chief Strategy and Experience Officer at RGP
Expert insights
- It’s crazy that this stat really hasn’t changed in probably 20 years, but the fact that still transformations, digital transformation, 70 to 80% fail. And if you look at the rea...
- I mean, they’re two sides of the same coin in my opinion. If you think about like the most beloved brands, brands that have just like excellent customer experience, it’s usually...
- I think that the biggest leading indicator that your project won’t succeed long term is to think it’ll ever be done. I hate to say that. But… digital is never done. It is a livi...