Jenn Edwards
VP of Customer Experience at Five9
Expert insights
- We should really think about these priorities as complimentary expectations, because, you know, 45% of consumers in the research that we did are motivated by better savings or d...
- Trust and transparency is… really, really going to be quite important. And it is critical to actually adoption… do not let the technology be put in place for the sake of technol...
- I would be looking at repeat purchases within the same channels coming back to the AI. You know, was it so good that you were like, ‘oh, I’m going to opt into doing it this way ...
- Day in the life. Best way to stay agile, get out in either my customers or my team’s shoes. Spend time listening and learning from them. Really asking good open-ended questions…...