Alyse Fuller
Customer Experience Program Manager at United Rentals
Expert insights
- There had been such consistency there, it makes it difficult to really pressure test your insights engine. You need some variety and you need some new signals and things to real...
- The customers can talk very well about the symptoms that they’re experiencing… they don’t know all of the logistics. So we really had to look at or get input from people who are...
- A big resounding theme is it just has to work… It’s supposed to be integrated into what we’re already doing anyway and make things easier and more efficient. So when thinking ab...
- That time spent on the analyst side is what’s been greatly reduced. I can generate these reports… and then spend my time more on discussing what we’re seeing here, gathering oth...