Adrian Swinscoe
Host, Punk CX Podcast at Punk CX
Expert insights
- The future of customer experience is always built in the present…if you don’t attend to the problems that people have today, you potentially forfeit your chance to build on that...
- People talk about wanting to be customer experience leaders…But you ask them what’s your vision of the experience you want the customers to have and it’s a bit like, well, it’s ...
- See the data and then you hear the stories and you’re like, I’m gonna go find out what’s going on. And I’m gonna see it in real life.
- Even with advanced technologies like AI, the human touch remains essential; simple gestures—like a handwritten welcome note—can have a profound impact on customer loyalty.
- Becoming overly enamored with emerging technologies, especially AI, can distract brands from addressing existing customer pain points; marketing leaders must balance future inno...