89% of retail leaders have optimized for AI agents that complete purchases, or are actively planning or testing these capabilities.
Source: Talkdesk: Navigating the AI Retail Divide: Bridging Enterprise Ambition and Consumer Trust in 2026 — Talkdesk (2026)
Cite as: Talkdesk. (2026). Talkdesk: Navigating the AI Retail Divide: Bridging Enterprise Ambition and Consumer Trust in 2026. Retrieved from https://research.agilebrandguide.com/reports/talkdesk/talkdesk-navigating-the-ai-retail-divide-bridging-enterprise-ambition-and-consumer-trust-in-2026