84.9% of consumers said they would likely continue using automated systems if those systems consistently resolved their issues
Source: Parloa: Reclaiming Customer Trust: Modernizing Automated CX for the Demanding Consumer — Parloa (2026)
Cite as: Parloa. (2026). Parloa: Reclaiming Customer Trust: Modernizing Automated CX for the Demanding Consumer. Retrieved from https://research.agilebrandguide.com/research/parloa-reclaiming-customer-trust-modernizing-automated-cx-for-the-demanding-consumer